Services

Endpoints

Retrieve a list of all matching records GET https://deskapi.gotoassist.com/v2/services
Retrieve a single record by ID GET https://deskapi.gotoassist.com/v2/services/[id]
Create a new record POST https://deskapi.gotoassist.com/v2/services
Update an existing record PUT https://deskapi.gotoassist.com/v2/services/[id]

Properties

Name Type Default Read Write Order Description
id String ✔ The unique API ID to access this resource
_type String ✔
avatar_image_url String ✔
large_avatar_image_url String ✔
medium_avatar_image_url String ✔
small_avatar_image_url String ✔
super_small_avatar_image_url String ✔
name String ✔ ✔ The name of the record
path String ✔
website String ✔
allow_direct_email Boolean ✔
time_is_billable Boolean ✔
users Array Of User ✔
groups Array Of Group ✔
customers Array Of Customer ✔ The list of customers associated with the record
categories Array Of Category ✔
custom_fields Array Of Custom Field ✔ The list of custom fields that can be set on records for this service
tags Array Of String ✔
not_resolved_incident_statuses Array Of String ✔
has_blank_not_resolved_status Boolean ✔
resolved_incident_statuses Array Of String ✔
has_blank_resolved_status Boolean ✔
default_hide_comments Boolean ✔
additional_fields Array Of String ✔
allow_portal_reassignable_incidents Boolean ✔
incident_types Array Of String ✔
incident_priorities Array Of String ✔
problem_types Array Of String ✔
problem_priorities Array Of String ✔
change_types Array Of String ✔
change_priorities Array Of String ✔
release_types Array Of String ✔
release_priorities Array Of String ✔

Filters

Property Name
id
first_name
last_name
email
active
name
name
dismissed
name
selector
service
record_type
service
service
user
billable
closed_at
closed
service
assigned_user
assigned_to_group_or_any_member
assigned_to_group
assigned_to_any_customer
assigned_to_any_user
name
active
open
closed
service
archived
changes
no_change
record_type
service
category
customer
service
category